The Recipe to a Reputation Reboot: A Chef's Guide to RESPOND to Harsh Online Reviews

In the high-stakes world of food service operations, online reviews can be a double-edged sword—capable of elevating or damaging a restaurant's reputation overnight. "The Recipe to a Reputation Reboot" is a transformative guide for chefs and restaurateurs to turn the heat of negative online reviews into the fuel for success.

Seasoned customer and employee experience strategist, and author unveils the 'RESPOND' strategy—a powerful, step-by-step approach to transform harsh critiques into opportunities for brand enhancement and customer loyalty. Drawing from his 35 years in hospitality and customer service, Marc shares compelling personal stories, including a pivotal moment at the launch of a new pub, demonstrating the dramatic impact of effectively handling online reviews.